Praise for the government

I figure that with a title like that most readers will decide one of the following:
(1) that senility has finally kicked in bigtime
(2) that I'm being sarcastic
(3) that this is some kind of political polemic

Wrong. It's none of the above.

It's actually praise for the Connecticut Department of Revenue Services (and I can hear the response to THIS -- the author must be truly crazed) for something that they do well, better than the old way, and cheaper for the taxpayer, too.

That something is online filing of sales and use taxes, coupled with a direct debit to my business checking account for tax owed.

In way of background, my business, such as it is, Between the Lakes Group LLC, is a retirement business. It's never made much money, and it never will. However, if you happen to be interested in local history, genealogy, and Americana, principally as it relates to the Northeast, you really do need to have our site bookmarked. What we do is locate and republish materials in these closely related subject areas. The publication part is online (and on CD-ROM) so our "products" are considerably cheaper than you could ever find them in print -- if you ever could find them at all. Anyway, it's worth a look. The link will take you to our website, where you can peruse the catalog.

Okay, that's the end of the commercial message -- now back to the subject of the Connecticut DRS and why I'm praising them

I mentioned that this retirement business of mine, Between the Lakes Group, is a very small business. It's so small that several years ago, the DRS put us on annual filing of sales tax -- that was smart move #1.

Nonetheless, back then, filing had to be done on paper and mailed to Hartford. I foolishly neglected to send some returns return receipt requested -- and each time I omitted that step, the return seemed never to arrive in Hartford (which cost me a $50 penalty per instance -- more than the tax owed on at least one of those occasions -- remember, I said this is a SMALL business).

After it happened twice, I made a rule that all returns going to the DRS would go certified, return receipt. It was a pain, and it was kind of offensive that I had to pay several dollars just to pay a rather small tax, but at least it stopped the $50 penalties coming in.

Then, the DRS implemented online filing. As soon as I found out about it, I started using it. Each year they make small improvements that make the process easier. This year, with a more elaborate sales tax structure, I had not expected the process to go smoothly, but, having just filed my sales tax return, I am very happy to say that I was wrong. They did everything right, they made the process easy, they checked for calculation errors (actually, they did the calculations for me), and I saved the trip to the Post Office, the first class postage, and the certified return receipt fee, not to mention the anxiety that I always felt in the old days until the return receipt came back.

Thank you, Connecticut DRS. Your system works, and I appreciate it. Good job.

Still more Citi

Something that I hoped I would never see happen has occurred: the Government has shown that it is smarter and more astute than Citi! Indeed, the seniors at Citi are so tone-deaf that Citi is better off under the management of the US Government.

In olden days, while Citi senior management was not immune to making the occasion dreadful decision, they were right a lot more often than they were wrong. More important, on matters where public opinion was going to be overridingly important, the seniors tended to listen to their more astute juniors. I think of folks like Paul Kolterjahn and Charlie Long whose opinions/instincts were regularly checked by the most senior folks.

Well, Paul is deceased, and Charlie is long gone. Either no one has risen in the organization and brought their common sense with them to take the place of these two gentlemen, or the most senior types have concluded that if they get paid this much money they MUST be infallible.

Both Charlie and Paul would have immediately internalized the episode of the Big Three automakers flying their corporate jets to DC to ask for a handout. Their counsel would have been for Citi to take the penalties, whether the MEP was approved or not, and regardless of the extent of the financial penalties involved, instead of accepting the luxury corporate jet. They would, in a long-vanished Citi, have saved the institution the humiliation of being overtly managed from Washington, DC.

Further down the ranks at Citi in the old days was the expression "FUMU". This acronym (we always loved our acronyms in the old Citi), of course stood for "Fuck Up, Move Up". While it was usually uttered when grousing about someone who had gotten a seemingly-undeserved promotion despite making errors in his/her old job, there was a good side to FUMU. It meant that, if you were doing an outstanding job, making an occasional goof was part of the learning (i.e. management development) process. And it meant that if you were really good, you could get promoted regardless. BUT you had to be really, really good! And, importantly, you had to have a good ear for cognitive dissonance.

What we have running Citi at present, regrettably, certainly and demonstrably are not good, and recent events bring into question their mere competence. And, furthermore, they are totally and irredeemably tone-deaf.

Thank God for the Government! Possibly, under Governmental management, a new management will develop within Citi, and it can return to some semblance of the Citi of the old days.